2. Resolving Representation Crises

When text is carefully and thoughtfully written, everyone will interpret it in the same way thus creating a tight intersection of minds.

Representations can organise our minds, facilitate rapid sense-making, help us to close the agreement gap and reach shared understanding.

To facilitate means to make things easier or possible, and facilitators can achieve this by managing attention and pointing to the right things at the right times.

If you know that you have the right answer to a complex situation, all you need to get buy-in is to communicate comprehensive and detailed information to the relevant decision makers.

Complex situations that seem unmanageable and confusing can become manageable if we are able to resolve the representation crisis.

Kyle’s timeline matrix does not represent clearly how three members of the sales team waste Kyle’s time.