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Whenever we have a “triangle of confusion”, disagreement and confusion, at least one person must have a false or illegitimate perspective on the situation.
Solution providers assume that their role is to get buy-in for their ‘right answer’ whereas facilitators understand that their role is to help other people to reach shared understanding and agree commitments.
Representations that successfully organise people’s minds facilitate intelligent conversation.
An agenda not only outlines conversation turns, but also resolves a representation crisis.
Facilitation is successful when explicit commitments are being made which should be recorded otherwise they may be forgotten.
Learning conversations require careful design of the cognitive environment (Driver) and thoughtful facilitation of the conversation (Link) in order to explicate agreed commitments (Outcome).